Shipping Policy

Delivery:

• Items are shipped countrywide as soon as they are picked and packaged in the warehouse.
• We try our best to get your item to you within 4-10 working days.
• Cost of delivery will be charged to the client and will be calculated at check out.
• Our delivery partner will contact you to arrange delivery.
• The person taking receipt of delivery of the item will have to sign a proof of delivery (POD).
• Customer is required to inspect the items on delivery.
• Customer to arrange the necessary access and to ensure that items will fit through the required doors, staircases and lifts.
• The customer will be charged for additional delivery costs due to failed deliveries or access restrictions.

Exchanges and Returns:

• Mwanzo Lifestyle understands the difficulty in inspecting an item when buying online.
• As we would like you to feel confident purchasing from us we will accept returns under the following circumstances.

Return of defective or damaged stock:

• Mwanzo Lifestyle will exchange or refund any defective or damaged item.
• If your item has been damaged in transit please take a photo of the packaging and the damaged item and send it to info@mwanzolifestyle.com within 48 hours.
• The damaged item will have to be returned within 7 working days from date of delivery.
• We will request the courier to collect the items and return it to us.
• Once the defective or damaged item has been inspected by us we will notify you by email of our findings.
• If the item is deemed defective the item will be replaced, if available, at no cost to you within 10-14 working days.
• We will gladly refund you for the purchase in full if we are out of stock.

Returns:

• We will accept the return or exchange of purchased items within 7 working days from date of delivery.
• The product must be in a saleable condition (i.e. not used); and boxed as it arrived.
• The cost of returning the item to us will be for the customers account.
• Please email info@mwanzolifestyle.com to arrange your return.
• Please include the following details in your email: copy of purchase email; reason for return; refund or exchange.
• We will request the courier to collect the items and return it to us.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card.
• Refunds are processed at month end and could take a few days to reflect.