WELCOME TO MWANZO LIFESTYLE
Unique, handcrafted items sourced from
Africa, India & Indonesia
Shipping Policy
Delivery:
- Items are shipped countrywide as soon as they are picked and packaged in the warehouse.
- We try our best to get your item to you within 4-10 working days.
- Cost of delivery will be charged to the client and will be calculated at check out.
- Our delivery partner will contact you to arrange delivery.
- The person taking receipt of delivery of the item will have to sign a proof of delivery (POD).
- Customer is required to inspect the items on delivery.
- Customer to arrange the necessary access and to ensure that items will fit through the required doors, staircases and lifts.
- The customer will be charged for additional delivery costs due to failed deliveries or access restrictions.
Exchanges and Returns:
- Mwanzo Lifestyle understands the difficulty in inspecting an item when buying online.
- As we would like you to feel confident purchasing from us we will accept returns under the following circumstances.
Return of defective or damaged stock:
- Mwanzo Lifestyle will exchange or refund any defective or damaged item.
- If your item has been damaged in transit please take a photo of the packaging and the damaged item and send it to info@mwanzolifestyle.com within 48 hours.
- The damaged item will have to be returned within 7 working days from date of delivery.
- We will request the courier to collect the items and return it to us.
- Once the defective or damaged item has been inspected by us we will notify you by email of our findings.
- If the item is deemed defective the item will be replaced, if available, at no cost to you within 10-14 working days.
- We will gladly refund you for the purchase in full if we are out of stock.
Returns:
- We will accept the return or exchange of purchased items within 7 working days from date of delivery.
- The product must be in a saleable condition (i.e. not used); and boxed as it arrived.
- The cost of returning the item to us will be for the customers account.
- Please email info@mwanzolifestyle.com to arrange your return.
- Please include the following details in your email: copy of purchase email; reason for return; refund or exchange.
- We will request the courier to collect the items and return it to us.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card.
- Refunds are processed at month end and could take a few days to reflect.